Comments on: Intune Remote help for Windows

By: Martijn

Martijn — Wed, 09 Feb 2022 14:55:17 +0000

In reply to Martijn. Nvm, read the previous comment that its by design.

By: Martijn

Martijn — Wed, 09 Feb 2022 14:53:02 +0000

Works like a charm, thanks!

Only thing is, when we end a session on a Windows 11 machine, the user gets singed out.
Any suggestion?
Windows 10 users haven’t got this problem

By: Peter Klapwijk

Peter Klapwijk — Thu, 23 Dec 2021 13:37:28 +0000

In reply to Tom Luxton. The settings which you mention regarding the route of elevation prompts are not allowed to set in a lot of environments due to security measures. For MSRA for example these settings don't need to be changed. it's sort of marked safe application and now Remote help is also such an application for which we don't need to set these settings.

By: Tom Luxton

Tom Luxton — Wed, 22 Dec 2021 10:22:56 +0000

If you were having issues with elevation not being accessible to TeamViewer / QuickAssist, there is a Configuration Policy worth checking:
“Route elevation prompts to user’s interactive desktop”

Also, in the security baselines under Local Policies Security Options:
Administrator elevation prompt behavior
Standard user elevation prompt behavior

Trying to understand the benefit of this new remote support app and if it’s worth the licence if users still have to launch it to type a code in? Or perhaps it could just prompt a user to accept support so you don’t have to explain to users: “click on start, then start typing Q..” “but there’s no place to type”

By: Romano Falchi

Romano Falchi — Wed, 15 Dec 2021 09:53:19 +0000

Updated 12.14.2021: We updated the name of the installer on December 8, 2021 from remotehelp.exe to remotehelpinstaller.exe to resolve silent deployment issues and msi installation issues. While application functionality hasn’t changed, we recommend visiting aka.ms/DownloadRemoteHelp to download the updated version.

By: Peter Klapwijk

Peter Klapwijk — Tue, 07 Dec 2021 09:23:26 +0000

In reply to Miroslav. The last info I've seen from Intune support on Twitter, that issue should get solved by the end of this week.

By: Miroslav

Miroslav — Tue, 07 Dec 2021 08:27:26 +0000

In reply to Julien. Julien, still same on my site. “new remote session” is greyed out.

By: Julien

Julien — Thu, 02 Dec 2021 07:54:08 +0000

Hello,

is anyone solve the problem of the greyed option “new remote session” in endpoint manager ?

Thanks

By: John

John — Wed, 01 Dec 2021 21:46:09 +0000

In reply to John.

This is by intent per the MS article (duh) https://docs.microsoft.com/en-us/mem/intune/remote-actions/remote-help#how-to-use-remote-help

By: John

John — Wed, 01 Dec 2021 20:53:34 +0000

Great post. Although the feature is in public preview, I found a possible issue. The PC requesting assistance will logout when the “helper” ends the Remote Help session. This occurs only when the “helper” connects using Full Control. W10 Enterprise OS on both systems and both systems are AAD joined.

Anyone else having this issue?