Comments on: Automatically configure Outlook contact sync to the native contacts app with Microsoft Intune

By: Torben

Torben — Mon, 24 Mar 2025 12:31:22 +0000

Hi, i’m interested in a similar problem. I would save a phone number from an incoming call to the business contacts. But that’s blocked and i don’t find the right solution.

Have you any idea?

By: Wing

Wing — Tue, 09 Apr 2024 14:04:17 +0000

Hi, same problem here. I got it to work on our CO Fully Managed devices however on the phones with a work profile the contacts are not visible in the native apps within the personal profile. Even with the App protection policy enabled. If i open the native dialer app and search i can find the contacts but they are not listed. Anyone found a solution?

By: Robby van der Zande

Robby van der Zande — Mon, 05 Jun 2023 13:37:32 +0000

In reply to Bert. Guess I found the solution. Standard Android is showing the 'personal' dialer and contact app. I've added the phone and contacts app from Google as a 'managed google app.' Because the work and personal profile are seperated they cannot share workdata. Now they can because workdata (Outlook) is shared with contacts (managed app) and dialer (also managed app). Hope my post makes sense. Posting this in various places since I see a lot of people have issue.

By: Frederic

Frederic — Mon, 17 Oct 2022 13:01:02 +0000

Hello,

If I allow “Outlook contact sync to the native contacts app” with an App Protection policy, does the Outlook contacts gets removed on the native app (iOS) when I do a “Selective Wipe”? Thank you!

By: inigo

inigo — Mon, 05 Sep 2022 18:09:03 +0000

Hi,
We have deployd IOS Outlook, to alow the Iphone Contact app show the contacts, but something we have a issue because it’s not working.

Need to be an APP manage, or need to be as a device manage?
Also, the assigment grup, need to be an user group, or Debvice group?

Thanks

By: Bert

Bert — Tue, 25 May 2021 14:06:14 +0000

Hi Peter I am having the same problem. My company did configure Outlook (in the Work Profile) to Sync contacts, however they are not available in the Private Profile Contacts or Native Dialer app.
But it gets even stranger… so my native Dialer/Contacts app (Private Profile) doesn’t show the contacts, however if I perform a search/lookup I can actually see results that come straigt from the Work Profile Contact app ….

So it looks like there is some underwater connection between the Work and Private Profile Contacts Apps, however the Work Contacts are not pushed to the Private Contacts app so they can be displayed as Contacts.

this is really frustrating …

By: Peter Klapwijk

Peter Klapwijk — Fri, 19 Feb 2021 19:57:59 +0000

In reply to Gregor. That`s pretty strange. These settings should do the trick. If you`re absolutely sure the policy is applied and it doesn`t work on multiple devices, probably nothing left other than opening a support case.

By: Gregor

Gregor — Wed, 10 Feb 2021 17:01:22 +0000

Amazing article, just when I thought it’s going to save all my problems.. it didn’t. Configured exactly as it should be, there was even a notification about contact sync and I allowed it…

But unfortunately, contacts to not get sync into native contacts app and they remain there. Any other idea what could it be? Thanks, G

By: Mark Zimmermann

Mark Zimmermann — Sun, 26 Jul 2020 18:18:24 +0000

Do you need your company contacts offline, secure and with number resolution for incoming calls? Then this app is a good addition to the #Outlook app : https://apps.apple.com/de/app/securecontact-x-business/id1450074955

By: Dexaler

Dexaler — Tue, 14 Jul 2020 14:45:06 +0000

In reply to Michael.

I think a distinction needs to be made between contacts in Outlook and the Global Address Book. Typically the GAL hold all the corporate contacts. But, the Outlook contacts can be anything else, like vendors for example. If someone were to copy a corporate GAL contact into their Outlook contacts then for sure what you say would happen – social media apps which have been granted access to the native contact app would pull potentially sensitive contact info. Even in the case of just pulling first name, last name, phone number could be a privacy concern. This would be even more true of course if the contacts list had customer’s contact info. Which, to me, would be the point – have the customer as a contact so when they call you see that it’s them calling.